FAQ

Frequently asked questions

How quickly can I get my order?

Standard Production time: 2-4 Business Days (starts after proof approval) We do offer upgraded Turnaround available as an Add-On and expedited shipping options available at checkout.

  • PLEASE NOTE: THE ORDER MUST BE PLACED AND THE PROOF APPROVED (OR SKIPPED) BY THESE CUT OFF TIMES TO FOLLOW THESE TURNAROUND TIMES*****
  • 2-4 Business Days - Cut off time of 11pm CST for the order to be produced and ship out within 2-4 business days (from proof approval)
  • 2 Business Days - Cut off time of 5pm CST for the order to be produced and ship out within 2 business days (from proof approval)
  • Next Day - Cut off time of 2pm CST for the order to be produced and ship out the next business day (from proof approval)
  • Do you have a bulk order? Please note that that standard production times will not apply for bulk orders. Please contact us for estimated production time on larger orders. Please contact us know if your bulk order will be time sensitive, we will provide you with your options.
Turnaround/Shipping times with standard turnaround:
  • STANDARD (6-10 business days)
  • FASTER (4-6 business days)
  • RUSH (3-5 business days)
  • HAWAII/ALASKA (6-10 business days)
  • SUPER SAVER (7-12 business days)
***ALL orders go into production the NEXT BUSINESS DAY (once we receive a proof approval). Our turnaround cut off varies by product, size and quantity. We are not responsible for delayed production due to not receiving a proof approval in a timely manner, or customer artwork issues such as low resolution, non proportional, and missing or incomplete artwork files, etc.



Can I order if I live outside of the United States?

We sincerely apologize for any inconvenience. At this time our entire product lineup is only available to ship to the US. However, if you live in Canada, we can ship SOME of our products there as well. If you are in Canada, you can find our Canada eligible products here.



How much is shipping?

Shipping rates will vary product size, weight, and preferred shipping speed and will reflect at check out. We offer a flat rate SUPER SAVER SHIPPING for only $9.99 for all orders shipping to the 48 contiguous states (under $150). All eligible orders OVER $150 will received FREE SUPER SAVER SHIPPING! (See below for more details) Product total must be a minimum of $150.00 (BEFORE taxes and AFTER any discounts are applied). **ONLY APPLIES TO THE 48 CONTIGUOUS STATES** If your order is eligible for FREE SHIPPING, it will automatically be applied at checkout. NO DISCOUNT CODE NEEDED! Free SUPER SAVER SHIPPING is not eligible on orders shipping to Hawaii and Alaska.



Do you offer store or self pickup for orders?

We apologize for any inconvenience. We are an online printing company and we only ship our products directly from our production facility. We do not have a store front nor do we offer a self pickup option at this time.



What Material should I order for my custom prop?

Coroplast vs. Foamcore vs. PVC vs. Ultra Board vs. Dibond (Material Differences) Coroplast (Economy) - Corrugated plastic aka plastic cardboard, it is fluted and is commonly used for yard signs. Cost effective material that is lightweight yet durable. Printed in a matte finish with little to no glare and is water resistant. This substrate is offered in 4mm (5/32") and 6mm (1/4"). Warning: Cutting on this material is not as smooth as the others, and is prone to jagged edges especially in the smaller sign sizes (smaller than 18" x 24"). Foamcore (Upgrade) - Paper faced foam board and is commonly used for exhibits, framing, photo mounting, sets and props, signs and graphics. It is 1/2" thickness for durability but is still lightweight. It is not considered to be water resistant. PVC (Upgrade) - Thick plastic foamcore composite. Perfect for making short term outdoor and long term indoor advertisements. The boards are water-resistant and the print is UV-resistant. These substrates come in 1/8" (3mm) and 1/4" (6mm) and 1/2" (13mm) thickness so they are extremely durable. Ultra Board (Premium) - Similar to Gator Board in rigidness but was especially designed for Digital Printing. Display board with a dense inner core made of foam and a rigid exterior made of wood-fiber veneer. This exterior is water resistant and will not easily break or warp. High quality, extremely rigid foam board that is designed to be used with flatbed printers. Versatile, easy to use and its poly-coated liners make handling easy. These substrates come in 3/16" and 1/2" thickness for durability. Aluminum Dibond [Composite] Board (Premium Plus) - Rigid, durable aluminum composite material consisting of two pre-painted sheets of .012-inch aluminum bonded to a solid polyethylene core for a total thickness of 3mm (1/8"). It is a practical solution for long term, outdoor signs. Use them when you need something stronger than regular PVC and heavier than aluminum sheets. Please Note: The sign is made on a sticker and THEN mounted onto the Dibond for optimal quality. TIP: Our most popular materials are 6mm (1/4") Coroplast. 6mm PVC, and 3/16" Ultra Board. The Ultra Board is our second strongest material, and the strongest is 3mm Aluminum Dibond. Althought most clients do not need a prop to be aluminum since it will not be installed outdoors. We offer a variety of materials so that we can accomodate everyone's needs. Regular (non dry-erase) Lamination is typically NOT necessary for props since they will not be installed outdoor, but is highly recommended for 1/2" Foamcore and 3mm Aluminum Dibond.



Do you offer quantity discounts for large/bulk orders?

Yes, we do! Quantity Discounts typically only apply to exact products and designs only. (Must be the exact same artwork or file with no variable data. Product and size must be exactly the same and must be shipping to the same location.) However, if you have a large/bulk order request, please reach out and we can work with you to get the best price for your job! If you have an order for a larger quantity on the exact same product and size with variable designs, please contact us and we can provide you with a custom quote.
If you have an order for a larger quantity for the exact same product and size with the exact designs or variable data going to multiple locations, please contact us and we can provide you with a custom quote.



Do you offer Wholesale pricing?

Please contact us about our reseller program! You can send us an email to realestateprostore.com@gmail.com or use our contact form. Please make sure you create an online account before applying for our reseller program.



How do I place a re-order?

If you need to re-order a previously ordered item or items. You would just need to select those items and reference your previous order number in the order notes. You can also contact us at realestateprostore.com@gmail.com to set up a manual order for you.



What Size should I order for my custom prop?

Our most popular sizes are the Medium-sized props which are typically 18"h x 36"w for the Keys (3 ft wide) and 36"h x 24"w for the Frames (3 ft tall). Please note that the Medium sizes can vary slightly depending on the prop design selection. You can check out some size examples below!



When will I receive a proof?

We do require that an order is placed first, before providing a proof for all CUSTOM PROP orders. This is due to that all custom props will require designer time that is included with each purchase of a custom prop. Custom design orders for all props typically take up to 12 business hours (usually much quicker and will always depend on workload). Custom design orders for all other prints/signage (non-props) typically take up to 24 business hours (will always depend on complexity of requests and our current workload). If you are ordering non-prop signage such as Yard Signs, Banners, A-frames, etc, AND will be providing PRINT READY artwork, then you will receive your emailed proof within 6 business hours. Any proof requests for PRINT READY artwork can be requested BEFORE an order is placed. You may do so by using our upload file form here. or send your file(s) via email to realestateprostore.com@gmail.com. All proof requests sent outside of our normal business hours, will not begin turnaround until the next business day.