Frequently asked questions
How quickly can I get my order?
Standard Production time: 2-4 Business Days (starts after proof approval)
PLEASE NOTE: THE ORDER MUST BE PLACED AND THE PROOF APPROVED (OR SKIPPED) BY THESE CUT OFF TIMES TO FOLLOW THESE TURNAROUND TIMES*****
2-4 Business Days - Cut off time of 11pm CST for the order to be produced and ship out within 2-4 business days (from proof approval)
2 Business Days - Cut off time of 5pm CST for the order to be produced and ship out within 2 business days (from proof approval)
Next Day - Cut off time of 2pm CST for the order to be produced and ship out the next business day (from proof approval)
Do you have a bulk order? Please note that that standard production times will not apply for bulk orders. Please contact us for estimated production time on larger orders. Please contact us know if your bulk order will be time sensitive, we will provide you with your options.
STANDARD (6-10 business days)
FASTER (4-6 business days)
RUSH (3-5 business days)
HAWAII/ALASKA (6-10 business days)
SUPER SAVER (7-12 business days)
Can I order if I live outside of the United States?
We sincerely apologize for any inconvenience. At this time our entire product lineup is only available to ship to the US. However, if you live in Canada, we can ship SOME of our products there as well. If you are in Canada, you can find our Canada eligible products here.
How much is shipping?
Shipping rates will vary product size, weight, and preferred shipping speed and will reflect at check out. We offer a flat rate SUPER SAVER SHIPPING for only $9.99 for all orders shipping to the 48 contiguous states (under $150). All eligible orders OVER $150 will received FREE SUPER SAVER SHIPPING! (See below for more details)
Do you offer store or self pickup for orders?
We apologize for any inconvenience. We are an online printing company and we only ship our products directly from our production facility. We do not have a store front nor do we offer a self pickup option at this time.
What Material should I order for my custom prop?
Coroplast vs. Foamcore vs. PVC vs. Ultra Board vs. Dibond (Material Differences)
Do you offer quantity discounts for large/bulk orders?
Yes, we do!
If you have an order for a larger quantity for the exact same product and size with the exact designs or variable data going to multiple locations, please contact us and we can provide you with a custom quote.
Do you offer Wholesale pricing?
Please contact us about our reseller program! You can send us an email to email@example.com or use our contact form. Please make sure you create an online account before applying for our reseller program.
How do I place a re-order?
If you need to re-order a previously ordered item or items. You would just need to select those items and reference your previous order number in the order notes. You can also contact us at firstname.lastname@example.org to set up a manual order for you.
What Size should I order for my custom prop?
Our most popular sizes are the Medium-sized props which are typically 18"h x 36"w for the Keys (3 ft wide) and 36"h x 24"w for the Frames (3 ft tall). Please note that the Medium sizes can vary slightly depending on the prop design selection. You can check out some size examples below!
When will I receive a proof?
We do require that an order is placed first, before providing a proof for all CUSTOM PROP orders. This is due to that all custom props will require designer time that is included with each purchase of a custom prop. Custom design orders for all props typically take up to 12 business hours (usually much quicker and will always depend on workload). Custom design orders for all other prints/signage (non-props) typically take up to 24 business hours (will always depend on complexity of requests and our current workload).