SHIPPING & RETURNS
We are not responsible for 3rd party's delay or damages to the product during shipping. It is the customer’s responsibility to allow sufficient time when placing an order for time sensitive materials. If there is a delay or damage concerning your product, please contact us at firstname.lastname@example.org so that we may contact FedEx or UPS and possibly file a claim.
All banner and sign shipments will be made by FedEx or UPS. Since FedEx/UPS have some restrictions, all banners less than 7.5 feet on their shortest side will be rolled and shipped in standard corrugated boxes. All banners over 7.5 feet on their shortest side will be folded and shipped in a square box. All other items will be boxed and shipped accordingly. You can upgrade shipping if it is requested before 12 pm CST on the day your order will be shipped out.
FREE SUPER SAVER SHIPPING is 5-7 Business Days Transit Time (production time is not included and will vary by product, size, and quantity). Product total must be a minimum of $149.01 (BEFORE taxes and AFTER any discounts are applied). **ONLY APPLIES TO THE 48 CONTIGUOUS STATES** If your order is eligible for FREE SHIPPING, it will automatically be applied at checkout. NO DISCOUNT CODE NEEDED! Free SUPER SAVER SHIPPING is not eligible on orders shipping to Hawaii and Alaska.
Return/Exchange & Refund Policy
Refund policy for design services/requests:
If you have NOT received the initial proof, you are entitled to a 100% refund. If you have received the initial proof (ONLY the first proof with no revisions), we cannot refund due to designer fees. Once any revisions have been made to the initial proof OR the final design file has been given, we will NOT be able to cancel the order OR process a refund of any amount. Please let us know if there are any issues with the final design and we will do our best to make it right.
RE-PRINT & REFUND - ***Please be noted that all orders are custom orders and there is no resell value for any returned jobs therefore ALL SALES ARE FINAL. We print files exactly as is, and we print the proofs exactly as approved. We always ask that you carefully review your proof before approving it for print. We cannot accept requests for changes once the order is in production, or if it has shipped/delivered. Custom orders cannot be refunded under any circumstances. Custom orders cannot be replaced (unless it arrives defective or damaged). If you need to cancel an order, please first check the order status by emailing email@example.com. No refunds will be made if the status is in production.***
PLEASE PROOFREAD ALL ARTWORK CAREFULLY. It is the responsibility of the customer to approve color, style, shape, proportion, spelling, and resolution of graphics. Real Estate Pro Store does not make any changes to customer files, and is not held responsible for issues with customer provided files.
***Please note that all colors in proofs are for representation only. Monitors and desktop printers will not accurately represent either screen printed or digitally printed colors. All digital displays (phones, tablets, TV's, computers, etc) are shown in RGB color mode. It is physically impossible to duplicate RGB colors with printing due to all printing is done in CMYK. CMYK color gamut/spectrum is much more narrow than the larger RGB color gamut/spectrum. Please contact us if you have any questions. ***
However, if there is any production related defects on the job you have received, we would be glad to assist you re-printing your job at no additional cost with ground shipping or the original selected shipping method. For orders approved for reprinting or replacement, we will only reprint EXACTLY what you ordered (no changes can be made). You should contact us at firstname.lastname@example.org within 2 business day after you receive your order to report any defects found in the ordered product for your claim to be approved by a representative. You must contact us with within that time frame with photos of what you received for your claim to be approved by a representative. If you do not contact us within that time frame we will assume that your job was correct at the time of receipt. You may have to ship the entire quantity to us within three business days. There are other exceptions with refunds when concerning shipping. Please view Shipping & Returns.
The following are some guidelines and examples of issues that do not constitute grounds for a refund or reprint of a product:
Unhappy with print (non-defective items and/or unrelated to damage). We will only print files exactly as provided or the proofs exactly as approved. We will not refund custom orders under any circumstances. Defective, custom orders can only be replaced/reprinted with the exact specs as ordered.
Products that experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
Products that experienced images or print that is fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density. We do not color match or match customer specified ink density.
Products that are 1"-2" off than the size ordered. This is not uncommon in large format printing.
If you need to cancel an order, please first check the order status by contacting us via messaging or emailing email@example.com. No cancellations or refunds will be made if the status is in production.***
**Orders cannot be cancelled once the order is in production, or any revisions have been made to the initial proof.***
***ORDERS FOR ANY OF OUR SPECIALTY PROPS CANNOT BE CANCELLED AT ANY TIME FOR ANY REASON***